360 Feedback

360^o feedback is impossible to ignore and can have amazing benefits – IF carried out correctly!

Navigator 360 is an industry-leading approach which will help you achieve all the upsides with the risks or downsides…

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360^o feedback is typically used as a leadership development tool, although occasionally it is part of an annual review / performance appraisal process. The underpinning concept is to provide participants with feedback (often anonymised) from a range of sources on how they are seen to perform in their role. The feedback is then collated into a report that can be used for a variety of purposes. Today, the best 360^o feedback tools are online and fully automated.

Performance improvement has got to start with self-awareness – and often we are simply unaware of how others perceive us. A great 360^o report can create real ‘Ah ha’ moments

We might already get the occasional word of ‘feedback’ from our manager, but how often do we get useful feedback from peers, our reports, stakeholders or clients? Their view of us is equally important! Only 360^o feedback can provide this rounded view and help us develop improved strategies to work better with everybody.

There is plenty of research that suggests that the best way to improve performance is to make the most of our existing strengths – but do we really know what these are? A great 360^o report can allow us to identify 2 or 3 main strengths to turn into world-class behaviours!

It’s impossible to work on everything, so where do we get the most benefit from our time and energy? A good starting point here is understanding the areas that your manager or the wider organisation most value in the work that you do – and from our experience there can often be a real disconnect here – with people unaware of what it is that their manager and colleagues need from them. A good 360^o report will not only identify your strengths and blind spots, but also bring out the areas that your manager and colleagues see as the most important.

There is no shortage of cheap – or even free – software for surveys and tests.

So why would you use a professional 360^o system? Here are our top 7 reasons!

If a system isn’t slick, then people won’t use it. A good 360 system will ensure that feedback-givers feel comfortable providing sensitive feedback

It’s vital to be able to clearly see how your self-assessment compares with how different groups of colleagues see you and a professional 360^o system does this far better than any generic software

It can be hugely time-consuming and expensive to try and bend standard software to meet your 360^o needs – why reinvent the wheel?

Getting the questions right is vital – otherwise the feedback is not helpful. A professional system, tailored by a 360^o expert makes a real difference here

Feedback needs to be anonymous and secure

A good 360^o system will automatically track feedback progress and send out reminders – which a generic survey system would struggle to do

A professional 360^o system can visually show the importance of a question or topic as well as the rating – allowing users to prioritise development

Navigator 360 is designed for you to be able to create your own questions. However, with over 30 years’ experience in designing 360^o surveys, we know just how time-consuming this can be! We have therefore made available a series of proven questions, organised into a series of ‘success drivers’ (competency headings). You can use them exactly as they are or use them as a starting point for a tailored version.

In many cases, they are based on proven leadership models, eg Kouzes and Posner or Daniel Goleman
Currently we have whole questionnaires ‘ready to go’ for the following job roles:

SENIOR LEADERS

MANAGEMENT

SALES LEADERS

SALES EXECUTIVES

PROJECT MANAGERS

SENIOR SCIENTISTS

We also have individual Success Drivers – each with 7 great questions for the following competences.

You can use them to quickly build your own survey!

Personal Impact

Negotiation

Influencing

Character & Integrity

Strategic Thinking

Delivering Results

Decision Making

Performance Management

Leading Change & Innovation

Building Relationships

Client Focus

Managing Scope & Expectations

Leading High Performance Teams

Leading Successful Projects

Account Management

Consultative Selling

Planning and Organising

Proposing Solutions

Emotional Intelligence

Self Development

Initiative

Communication

Collaboration & Teamwork

Inspiring and Motivating Others

Developing Others

360 feedback is impossible to ignore and can have amazing benefits – IF carried out correctly. Using Navigator 360 will help make sure this happens! Each project can be tailored to meet your exact needs and provide managers and professionals with crystal-clear information relevant to their role & future development.

You can use Navigator 360 to differentiate your own service offering. Participants, coachees and your HR clients will love the simplicity and depth of the reports and it can be completely branded for you and your clients so it is your system.

Greenbank are a global Performance Consultancy specialising in developing leaders, strengthening teams and driving sales performance.

We invest our time to really understand our clients’ business needs and develop tailored programmes focused on delivering measurable and sustainable results.

We regularly post blog articles and share ideas on 360 feedback – sign up for tips and advice on how you could improve performance and results within your organisation.

Have a question in mind?

Start a conversation

Want to see the results?

View a report

What is 360o feedback?

Benefits of 360o Feedback

1. Increased self-awareness

1. Increased self-awareness

2. A truly balanced view

3. Leveraging strengths

4. Prioritising development

Why use a professional 360o system?

1. A brilliant user experience

2. Self v others perception

3. Scarce internal resources

4. Asking the right questions

5. Confidentiality

6. Tracking progress

7. Prioritising development areas

Question sets that work